RETURN

Can I return, exchange or get a refund on an item in my order?

You have 14 days after receiving your order to request a return, including if you change your mind. To do so, you can contact our customer service at contact@highonfun.com or fill out our withdrawal form. To be refunded, the product must be returned to us unused, in resaleable condition and in its original packaging. Damaged or missing products are replaced or refunded (see below).

The customer must send photos of the damaged products and the shipping box by email to contact@highonfun.com mentioning his order number.

To initiate a return, please contact our customer service within 14 days of receiving the package. Please note that the return shipping costs are exclusively at the customer's expense.

The goods must be returned to us in new condition and in their original unopened and unused packaging.

We will not be able to take back any parcel for which no element allows us to identify the sender (name, first name, address, order number).

The return packages take between 6 to 12 working days to be delivered to us after deposit. We advise you to keep your tracking numbers. The customs taxes which could have been claimed could not be refunded to you.

Once your package is received, allow a few days for our logistics team to process your package. You will receive an email to notify you when the refund has been approved and processed.

My order arrived damaged, what can I do?

Please send a message with pictures to contact@highonfun.com

The items I received in my order are not the right ones, what should I do?

Please send a message with pictures to contact@highonfun.com